Refund policy

Not quite what you wanted? No problem, at Willow and Wild we want you to be 100% happy with your purchase. We don’t think it will happen often but if you do want to return something then you will just need to send it back to us and we will give you a refund.

PLEASE NOTE - we are closed from 20th-28th March for our annul product refresh and stock take. Any returns should still be sent and will be refunded upon our return the the office.

What to do next…

• Email us at willowandwildathome@gmail.com and we will send you a returns form to complete
• All we ask is that you return an item to us in its original condition (unused) and original packaging with a completed returns form within 14 days for a full refund, excluding delivery fees.
• Please ensure all items are packaged securely and sufficiently to withstand the delivery journey. Failure to do so may leave us unable to refund you.
• You are responsible for covering the cost of returning items to us. Please take care to keep all packaging as we can only accept returns with the original packaging. It is important to include your completed returns form to help our team identify your order. Without this, we may be unable to complete your refund or exchange.
• Please note, it takes up to five days to process a return and your funds will be back with you within 10 days. We cannot be responsible for interest charges made by your credit card company whilst waiting for returns to be refunded to your card.
• We recommend that you insure and track your item as you are responsible for it until we receive the item/s. We are unable to accept liability for goods lost or damaged in transit back to us.

Faulty Items

If you believe your item is faulty, please contact our Customer Care team at willowandwildathome@gmail.com to organise a replacement or return.

Upon receipt of your order, it is your responsibility to check the goods for any faults or damages straight away and let us know within 36 hours. If you do not inform us, we will be unable to provide a refund or replacement.

Please do not attempt to assemble or fix an item yourself or via a third party as this will affect your entitlement to a refund, compensation or reimbursement. We also ask that you do not return a faulty item without contacting our Customer Care team first.

If an item is agreed to be faulty or defective, you will not be responsible for covering the returns postage cost.

Willow & Wild are not responsible for any damages once the item has been delivered to you.